FAQ

We collected some frequent questions and answers, please check the following if you have same concerns:

Q1:Where are you located?

A: Guangzhou, China

Q2: Where are the products made:?

A: Made in China

Q3: Where do you ship from?

A: Ship from Guangzhou, China by ground directly

Q4: How long will customers get the goods?

A: Probably in 10-22 days, we handle your order within 2 business day, and the delivery time is approx. 10-20 days by ground

Q5: Why the payment was failed to finish?

A: Reason1 :The payment access is not available for now on the website, please contact us if you are in the urgent on the order.

Reason 2: Our shipment area is not including your region.

Q6: Do you have stock?

A: Most products are in the stock as long as they are available on website, we will notify you by email if there is sudden lack of stock.

Q7: Can I change the shipment way after ordered?

A: We don't change the shipment way, because we will handle the order in our internal system once received your order. Thanks for your understanding.

Q8: I ordered products by mistake, can I refund?

A: Yes, we will handle your request within 2 working days. Please consider twice before ordering just in case to waste time and cost from both of us. Orders that are already in the process of being shipped cannot be cancelled.

Q9: How to use the discount code?

A: Lucky you! To use your discount code, add all of your glam goodies to your shopping cart and begin the checkout process. There will be a box to enter your code, then just click "Apply". Please note that only one promotion code can be entered for a given order from DoubleTrusty. Discount code cannot be used for orders already placed. Learn More.